Trouble ticketing system to support Computer Network Operations

Categories

Utility

Component ID

148265

Component name

Trouble ticketing system to support Computer Network Operations

Component type

module

Maintenance status

Minimally maintained

Development status

Maintenance fixes only

Component security advisory coverage

not-covered

Downloads

8263

Component created

Component changed

Component body

This Drupal module offers a trouble ticketing system similar to the ancient PHPHelpDesk. It authenticates users from Drupal and classify them to user groups and department units. It provides the following features:

  • ticket lifecycle management;
  • MySQL backend;
  • separation among units;
  • authorization, i.e. definition of who can access which ticket groups;
  • ticket update and re-assignment functionality;
  • a great deal of configurable valued parameters such as site, scope, fixer, fixing methods, etc.
  • email groups corresponding to ticket groups, e-mail gateway.

The ticketing system is easy to install and to configure.

Trouble ticketing system administrator’s guide: en, hu.
Trouble Ticketing System Users’ Guide: en, hu.

Comparison with similar modules:

A comparison is provided at http://groups.drupal.org/node/17948, a g.d.o. wiki page. Please feel free to update / extend.

Component url

https://www.drupal.org/project/ticketing