K3Support - Support ticket system
Component ID
777396
Component name
K3Support - Support ticket system
Component type
module
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not-covered
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1610
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This project aims to build a standalone support ticket system (also trouble ticket system) with a close focus on time tracking and billing issues.
Roadmap for the upcoming releases
- Version 0.1
- Basic support ticket system
- Providing a basic content type for trouble tickets
- Version 0.2
- Time tracking (ticket based)
- Version 0.3
- K3CRM integration (CRM system)
- Billing system
- Version 0.4
- Support team system
- Assing tickets to teams or individuals
- Individual billing (e.g. by support team member)
- Version 0.5
- Statistics and analysis system
- ...
- To be continued
This project ist sponsored and maintained by Kommune3 Medien, Dortmund