Spexe — Live Support solution on site

Spexe: is an communication system for all your websites, branch offices and employees. Your customer service representative communicates via a regular chat application, for example: Pidgin or Adium, and site visitors via web-chat.
Your customer communicates via chat on your website, and your customer service representative via Jabber IM.
The customer service representative’s online status updates without reload the webpage.
No additional load on your website, hosting service or server.
If the customer service representative is off-line, messages can be sent via eMail.