Zoho SalesIQ | WUI knowledgebase

Component ID

2237609

Component name

Zoho SalesIQ

Component type

module

Maintenance status

Actively maintained

Development status

Under active development

Component security advisory coverage

covered

Downloads

108

Component created

Thu, 04/10/2014 - 12:00

Component changed

Fri, 09/08/2017 - 12:00

Component body

Introduction

You've changed the way you do businessâ€”you do everything online. So it's also time to change the way you interact with your customers. Connect with your customers in real-time and deliver excellent support.

What is SalesIQ?

Zoho SalesIQ is a website visitor tracking and engagement platform. With SalesIQ, you can track every visitor on your site, monitor their on-site activity, identify your hottest leads and chat proactively with them to close more deals.Â

You can also provide instant support through chatâ€”personalize your chats with highly insightful data on visitors and ensure customer happiness.

Never miss an opportunity to turn your leads into customers or to impress and retain your existing customers.

Features

Customize your chat widget to blend perfectly with your website.
Set triggers to automatically initiate chats at crucial moments in the buying process.
Track visitor footprints on your website and determine which pages have the highest engagement rates.
Access a list of every visitor who has visited your site and create your own visitor lists based onÂ criteria that you set.
Boost the effectiveness of your email marketing efforts by creating targeted email lists based on visitor data.
Configure Email genie to respond to emails promptly and get an array of necessary insights on your email sender.
Geo-locate your website visitors and identify your strongest markets.
Chat with visitors in over 100 languages through auto-translation.
Optimize your workflow by routing chats to agents with relevant expertise.
Prioritize and score leads to identify hot prospects.
Let your customers choose the department they want to connect with.
Monitor user actions and performance in realtime.
Get consolidated reports on visitors, user performance, tracking, and much more.
Enable your readers to connect with you directly from your email campaigns through Signature chat.
Integrate with your CRM, helpdesk, email marketing and a bunch of other software to maximize the ROI of your support and conversion efforts.

What our SalesIQ users say?

Bo Thygesen - Director of sales and marketing | 2base

SalesIQ helps us to keep our focus on generating more sales to both existing and new customers by being easy accessible and service minded. Our experience with Zoho SalesIQ has been very positive, the Zoho team behind is listening to customer requests and constantly trying to improve the product.

Installation

Extract the plugin archive into your "sites/all/modules" directory so it looks like "sites/all/modules/zoho_salesiq"
Navigate to Administration -> Modules and enable the module
Click here to sign up for Zoho SalesIQ and get the widget code
Navigate to Administration -> Configuration -> System -> Zoho SalesIQ
Paste the widget code in the "Chat Widget Code" text area
Select "Enabled" checkbox and click "Save Configuration"

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