SugarPort - SugarCRM Customer Portal for Drupal

SugarPort - SugarCRM Customer Portal for Drupal is a free add-on for Drupal that lets Drupal website owners add a customer portal in their website with SugarCRM as the backend framework and Drupal as the front-end interface. With this portal add-on your customers will be able to log into their accounts and create support or complaint cases that they want to be addressed. Through the cases module of your SugarCRM system you will be able to get details of all the open cases and address them as per their priority.

Features & Workflow

• A record will be created in contact's module of SugarCRM when a user registers from portal. Whenever a new user registers from the portal a new record will be created in the contacts module of SugarCRM.
• Customers can see the list View and detail view of case module and and can add new cases. Admin can view those cases from their SugarCRM case module.
• Admin can set portal credentials from SugarCRM by defining a workflow.

Add-on Benefits

• With a CRM integrated portal you can provide better customer experience by quickly following up and resolving on all open cases and support requests.
• As the customers place their own request, there are less chances of ambiguity and miscommunication.
• Our Portal add-on integrates your existing SugarCRM with Drupal systems. So you don’t have to invest anything in creating a support portal for your customers.