Introduction
You've changed the way you do business—you do everything online. So it's also time to change the way you interact with your customers. Connect with your customers in real-time and deliver excellent support.
What is SalesIQ?
Zoho SalesIQ is a website visitor tracking and engagement platform. With SalesIQ, you can track every visitor on your site, monitor their on-site activity, identify your hottest leads and chat proactively with them to close more deals.Â
You can also provide instant support through chat—personalize your chats with highly insightful data on visitors and ensure customer happiness.
Never miss an opportunity to turn your leads into customers or to impress and retain your existing customers.
Features
- Customize your chat widget to blend perfectly with your website.
- Set triggers to automatically initiate chats at crucial moments in the buying process.
- Track visitor footprints on your website and determine which pages have the highest engagement rates.
- Access a list of every visitor who has visited your site and create your own visitor lists based on criteria that you set.
- Boost the effectiveness of your email marketing efforts by creating targeted email lists based on visitor data.
- Configure Email genie to respond to emails promptly and get an array of necessary insights on your email sender.
- Geo-locate your website visitors and identify your strongest markets.
- Chat with visitors in over 100 languages through auto-translation.
- Optimize your workflow by routing chats to agents with relevant expertise.
- Prioritize and score leads to identify hot prospects.
- Let your customers choose the department they want to connect with.
- Monitor user actions and performance in realtime.
- Get consolidated reports on visitors, user performance, tracking, and much more.
- Enable your readers to connect with you directly from your email campaigns through Signature chat.
- Integrate with your CRM, helpdesk, email marketing and a bunch of other software to maximize the ROI of your support and conversion efforts.