Banckle.Helpdesk
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Banckle.Helpdesk for Drupal module provide personalized customer support services with web based ticketing management system.
Banckle.Helpdesk Features
Helpdesk Automation - Invisible to Customers Leverage the benefits of help desk automation, without your customers having to go through any changes. Send responses from the Banckle.Helpdesk web app, get delivered as simple and personalized emails to your customers..
Seamless Multiple Mailbox Integration Set up multiple support and service emails under a single online help desk account. The Banckle.Helpdesk app automatically organizes all incoming emails to their respective mailbox folders.
Collaborative Team Inbox Banckle.Helpdesk becomes your collaborative Inbox, allows all team members to be on the same page with consolidated email communication. Improved productivity with online ticket system assignment and tracking features.
Real Time Helpdesk Activity Reporting Stay informed with real time customer support activities. View at a glance status of all the integrated mailboxes or get detailed insights to intelligent statistics.
Developer Friendly APIs Use a set of powerful web help desk APIs and build your own online helpdesk software functions right into your own applications.
Platform Independence Fully compatible with Windows, Mac and Linux systems running a recent version of major web browsers. No software to download, 100% web based help desk software, run from any location at any time.