Ubercart Ticket
Component type
Categories
Maintenance status
Development status
Downloads
Component created
Component changed
Ubercart Ticket is a ticketing/customer support system for Ubercart.
Features:
- Email integration - Ubercart Ticket can be configured to collect emails from any number of email addresses and creates tickets from the content of the email
- Integration with Ubercart orders - an order pane is created on every order that lists all tickets for that order along with a link to create a new ticket with that order's information
- Integration with the Contact module - Ubercart Ticket adds an 'order picker' to the contact form so that customers can choose which order their question applies to and links that order with the ticket
- Customer information on tickets - Useful customer information is displayed on each ticket. This includes order information, customer contact information, total orders placed, total dollar amount spent, etc.
- Templates - customer service reps can create templates for responses to save time when answering emails
- Outgoing email attachments - customer service reps can attach documents (PDF, Word etc.) related to the ticket to the outgoing email to the customer.
